FAQ
FAQ – Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days and typically arrive within 5–10 business days, depending on your location.
Do you offer international shipping?
Yes, we ship worldwide. Shipping times and costs vary based on your country and chosen delivery option.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and a link to track your package.
Orders & Payments
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to modify or cancel it. Please contact us within 24 hours of placing your order.
What payment methods do you accept?
We accept Shopify Payments, PayPal, Visa, Mastercard, and Apple Pay.
Do you offer gift wrapping?
Yes! You can add gift wrapping during checkout or contact us after ordering.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery if the item is unworn and in its original packaging.
Please contact us at [your email] to start a return.
Are there items that can’t be returned?
For hygiene reasons, earrings and customized jewelry are not eligible for returns unless defective.
How do I return an item?
Email us with your order number and reason for return. We’ll send you return instructions.
Jewelry Care
How do I care for my jewelry?
Avoid contact with water, perfumes, or lotions. Store jewelry in a dry place, ideally in a pouch or box.
Is your jewelry waterproof or tarnish-free?
Most pieces are made from stainless steel or gold-plated materials, which resist tarnishing. However, we still recommend removing jewelry before showering or swimming.
Other Questions
Do you offer wholesale or custom orders?
Yes, for bulk or custom designs, please contact us directly for details.
How can I reach you?
You can reach us at [your email address] or through our Contact page. We usually respond within 24 hours.